Refund and Returns Policy

Last Updated: 9^th March 2025

Thank you for shopping with Duradeals Limited. We strive to ensure your complete satisfaction with every purchase. Please review our refund and returns policy below to understand your options.

1. Returns

We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be:

• Unused and in its original condition.
• In the original packaging with all tags and labels attached.
• Accompanied by a valid proof of purchase (e.g., receipt or order number).

How to Initiate a Return:

1. Contact our customer support team at support@duradeals.co.uk or on +44 (0) 777 830 6440 to request a return authorization.
2. Pack the item securely and include the original receipt or order confirmation.
3. Ship the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed within 5 business days.
• The refund will be issued only to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Non-Refundable Items:
Certain items are not eligible for refunds, including:

• Gift cards.
• Downloadable software or digital products.
• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.

3. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at support@duradeals.co.uk or on +44 (0) 777 830 6440. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email/phone number]. We will gladly replace the item or issue a refund, and we may cover the return shipping costs.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may return it following our standard returns process.

6. Contact Us

If you have any questions about our refund and returns policy, please contact us at:

• Email: sales@duradeals.co.uk

This policy is subject to change without notice. Please review it periodically for updates.